Fred is Cool

Through the Black Book experience,
I've learned a lot.

Take chances, be bold, be careful
the advice you give and take.

Fred responded to my email like a
true gentlemen.

I understand your frustration Fred.

I understand.

And whereas Fred was cool enough to
be honest, I can't say the same of
people like Mike, Holly, Bogdan,
Adam, and a slue of others.

But whatever.

It's not about me. People have their
agendas, their bad hair days, their
chips on their shoulders.


I'm going to give
myself some credit.

There was a time Fred's email would
have pissed me off to no end.

Instead it sparked the idea that I
really need a blog.

Black Books Blog . . .

I like it. So thanks Fred.

Now, let's talk about Holly.

I made a monumental mistake by going
with Virtual Vault - CBProtect.com -
as security for my intellectual
property.

What a piece of crap, headache
creating, crappy ass supported piece
of crap.

Did I say it's a piece of crap?

It is. It cost me close to a
thousand bucks on top of it all. So,
thanks Shawn Pringle.

Thanks a bunch.

It's a good thing you have that
disclaimer.

But, then there's Holly. I'm very
good at putting the finger on where
people reside mentally and Holly is
therefore no surprise to me.

She's one of those who thinks that if
she plays the tough business bitch
thing she'll get the respect she
covets.

Holly buys product, doesn't read
instructions clearly highlighted in
bright yellow, then complains about
it.

Holly also is first person to buy
product, attempt to register for
forum and not get the job done.

And she complains about it.

You know what? I'm fine with helping
people and I've bent over backwards
doing 16-18 hour days to ensure every
one is happy.

If there's a problem, do complain. I
just charged you $200 for an ebook -
albeight, a VERY GOOD ebook.

But what makes Holly different, is she
doesn't say "Hey, I'm having a problem.
Can you help me?"

She states her problems, then demands
a refund. She goes diva bitch on me.

OK, queen diva. Did you read my sales
letter? Did you think I was kidding?

No whiners wanted, or needed. Go.

Now.

So, Holly has her refund and she's on
her merry way to the next diva crisis.

I once heard Gary Halbert say that most
customers who request a refund have
made that decision before they buy the
product.

That's Holly.

Then you have people like Bogdan, but
that's another story for another time.

'X'